ASA State of the Industry Webinar Series—Fourth Quarter Update for Staffing Professionals, Focusing on Clients

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Who Should Attend

Staffing, recruiting, and workforce solutions professionals, including company owners, executives, sales and marketing staff, and search and placement professionals

Highlights

Client satisfaction is key to growth, but how can your firm go beyond satisfaction and unleash the true power of client loyalty? Join ASA and ClearlyRated the association’s satisfaction survey partner, for the State of the Industry webinar for the fourth quarter of 2020, which will focus on clients. The fourth webinar of this highly rated series will provide insight from the latest research, focused on buyer trends affecting the industry. Combined with the latest legislative updates and specific examples from the field, this webinar will provide your firm the baseline for accelerated growth in 2021 and beyond.

Presenters

Eric Gregg, chief executive officer, ClearlyRated
Richard Wahlquist, president and CEO, ASA
Stephen C. Dwyer, Esq., general counsel, ASA
Cynthia Davidson, senior director, research, ASA
Interviewee: Joyce Russell, president, Addecco Group US Foundation

Eric Gregg

CEO and Founder

ClearlyRated

With more than 20 years of research experience in the staffing and recruiting space, Gregg and his team at ClearlyRated have analyzed more than seven million surveys with the goal of determining what drives success for staffing and recruiting firms. Gregg has served as an adjunct faculty member in Portland State University’s marketing program and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty, and employee satisfaction. His research and consulting have been published in articles, and he has been featured as a noted industry speaker.

Richard Wahlquist

CEO

American Staffing Association

Wahlquist is the association’s primary spokesman and is responsible for the overall direction and performance of the association. Before joining ASA in 1989 as vice president, administration and government affairs, he led and coordinated government affairs activities on behalf of the staffing industry in all 50 states; Washington, DC; Puerto Rico; and Canada. He speaks regularly before business groups on employment issues and trends and has been a featured lecturer in Europe, South America, South Africa, and Japan. He was recognized by Human Resources Outsourcing Today magazine as one of the “100 Superstars of HR Outsourcing” and by Recruiter magazine as one of the 100 most influential individuals in the staffing and recruiting industry. Wahlquist also serves on the board of directors for the World Employment Confederation and Jobs for America's Graduates.

Joyce Russell

President, Adecco Group US Foundation

Adecco Group US Foundation

Russell is president of the Adecco Group US Foundation, which launched in January 2019 and focuses on upskilling and reskilling American workers and helping to ensure work equality for all. Russell has firmly established her reputation and passion for working with people and providing new opportunities for both employees and companies. She constantly strives for growth both personally and professionally, while remaining focused on work-related programs, partnerships, and investments that create greater economic opportunity for American workers. In 1987, Russell joined Adecco as a branch manager in Charlotte, NC. From 2004 to 2018, she served as the president of Adecco Staffing US, leading the largest business unit of Adecco Group North America—with more than 450 branch locations, approximately 1,800 colleagues, and a diverse portfolio of clients. Russell is a member of the ASA board of directors, the Committee of 200, Paradigm for Parity, and Women Corporate Directors. She was included on Staffing Industry Analysts’ first Global Power 100—Women in Staffing list and has been a panelist at the World Economic Forum and the Fortune Most Powerful Women Summit. She holds a degree in business and communications from Baylor University.

Cynthia Davidson

Senior Director, Research

American Staffing Association

As the senior director of research for the American Staffing Association, Cynthia oversees the association’s research and data initiatives, including two economic surveys (the weekly ASA Staffing Index, quarterly ASA Staffing Employment and Sales Survey), the ASA Workforce Monitor®, and benchmarking studies for staffing operations, compensation and benefits. Cynthia is also the primary author of the ASA Staffing Industry Playbook, the association’s most widely referenced publication.

Stephen Dwyer

Senior Vice President and Chief Legal and Operating Officer

American Staffing Association

Stephen Dwyer is a leading authority on the legal and public policy aspects of staffing. He engages in and coordinates the association’s legal and public affairs activities and advises the staffing industry on labor and employment law and policy issues. He has testified before legislatures and regulatory bodies regarding, and written extensively and spoken widely on, the staffing industry. Before joining ASA, he was associated with the New York multinational law firm Chadbourne & Parke, as well as De Forest & Duer, a 100-year-old Wall Street firm. Dwyer is a member of the New York; New Jersey; Massachusetts; Virginia; and Washington, DC bar associations.

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State of the Industry Webinar Series—Fourth Quarter Update for Staffing Professionals—CLIENTS
12/17/2020 at 3:00 PM (EST)  |  60 minutes
12/17/2020 at 3:00 PM (EST)  |  60 minutes